Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our refund and return policy below.

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Returns

We offer a 30-day return policy. If more than 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.

To qualify for a return:

• The item must be unused and in the same condition as received
• The item must be returned in its original packaging
• Proof of purchase or receipt is required

Please do not send items directly back to the manufacturer.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, newspapers, or magazines)
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Selected health and personal care items
  
  

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Partial Refunds

In some cases, only partial refunds may be granted, including:

• Books with clear signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in original condition, damaged, or missing parts not caused by our error
• Items returned more than 30 days after delivery
  
  

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Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

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Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again
2. Contact your credit card provider, as processing times may vary
3. Contact your bank, since refunds can take additional processing time

If you still have not received your refund, please contact us at: inquiries@efssc.ca

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Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded.

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Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please contact us at inquiries@efssc.ca and send your product to:

 

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Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit or a gift certificate once the returned item is received.

If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

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Return Shipping

To return your item, please mail it to:

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

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Need Help?

For questions related to refunds and returns, please contact us at:

inquiries@efssc.ca